Shipping Policy

Ready-to-ship products are dispatched within 1–3 business days after we receive full payment. Business days exclude Sundays and public holidays.

Dispatch timelines refer to the time required to prepare and ship your order. Delivery timelines may vary depending on the destination and courier partner.

If you require additional services such as fall & pico, tassels, or blouse stitching, please contact us via WhatsApp or Instagram before placing your order. These services require additional processing time and may extend the dispatch timeline.

Once your order has been shipped, tracking details will be shared via WhatsApp, SMS, Instagram message, or email, depending on the contact information provided.

Metro cities are generally delivered faster, while remote locations may require additional transit time.

Customers are responsible for providing accurate shipping and contact information. Ruchira cannot be held responsible for delays caused by incorrect or incomplete addresses.

Services such as blouse stitching, fall & pico, tassels, and other customizations are available upon request and require additional preparation time before dispatch.

If you require any of these services, please contact us via WhatsApp or Instagram before placing your order.

Preorder and made-to-order pieces are woven or sourced after confirmation. Timelines vary by artisan schedule, textile complexity, and finishing requirements.

Estimated preorder timelines are shown on the product page where applicable. Once confirmed, preorder items cannot usually be cancelled because work begins specifically for that order.

International orders may take longer due to customs, airline routing, courier capacity, and local delivery processes.

Customs duties, VAT, import taxes, brokerage charges, or similar destination-country fees are the customer’s responsibility unless explicitly stated at checkout.

Tracking details are shared once an order is dispatched via WhatsApp, Instagram direct message, SMS, or email, depending on the contact information provided. If an order ships in multiple packages, tracking may be provided separately for each shipment.

Weather conditions, peak-season load, customs checks, courier delays, or restricted-area access can affect delivery dates. Ruchira will help coordinate updates but cannot control third-party logistics delays.

If delivery attempts fail due to customer unavailability or incorrect address details, any applicable re-delivery charges may need to be borne by the customer.

In the unlikely event of receiving a damaged or incorrect product, customers should contact us within 48 hours of delivery.

Please refer to our Return & Refund Policy for detailed claim requirements and documentation guidelines.